Introduction
Meetings don't exist in isolation. The insights captured during a sales call need to flow into your CRM. Action items from a support call need to become tickets. Decisions made in a planning meeting need to update your project management tool.
Sonesse's universal API makes these connections seamless, turning every meeting into an automated trigger for your existing workflows.
Beyond Recording
Imagine a future where video meetings feel as natural and engaging as being in the same room. A future where AI enhances every interaction, providing real-time translations, dynamic insights, and immersive environments that foster true collaboration.
With Sonesse's universal API, you begin creating these transformative meeting experiences, setting teams on the path to a new era of communication. Meetings stop being information silos and start being workflow triggers.
How It Works
Sonesse provides webhook events and API endpoints that connect meeting data to your existing tools in real time:
- CRM Updates — automatically log meeting notes, action items, and sentiment scores to Salesforce, HubSpot, or Pipedrive contact records
- Helpdesk Tickets — create and update Zendesk or Freshdesk tickets based on support call outcomes
- Messaging — post meeting summaries, key decisions, and follow-ups to Slack or Teams channels
- Project Management — create tasks in Jira, Asana, or Linear from meeting action items
- Data Warehouses — stream meeting analytics to Snowflake, BigQuery, or Redshift for business intelligence
Real-Time Data Flow
Sonesse doesn't batch data after meetings end. As your agent captures transcripts, detects decisions, and identifies action items during the call, that data flows immediately to connected systems via webhooks. A sales rep finishes a call and their CRM is already updated. A support agent resolves an issue and the ticket is already closed.
# Example: Auto-update Salesforce after a meeting
@app.post("/webhooks/sonesse")
async def handle_meeting_event(request: Request):
event = await request.json()
if event["type"] == "bot.meeting_ended":
summary = event["data"]["summary"]
action_items = event["data"]["action_items"]
# Update CRM with meeting outcomes
salesforce.update_opportunity(
opportunity_id=event["data"]["metadata"]["sf_opportunity_id"],
notes=summary,
next_steps=action_items
)Getting Started
Connect your AI today with Sonesse and start turning meetings into automated workflows. Book a demo to see the integrations in action.